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Frequently Asked Questions . . .

Products

Do you offer any sizes and shapes other than those listed on the website?

What size is the font on the sign?

May I choose the type of material my design is printed on?

Will the printed product look exactly like the design proof displayed on my monitor?

Does my sign order include any posts, frames or stakes for hanging or displaying purposes?

What is your product guarantee?

 

Customizing Your Sign

What kind of image should I use for a photograph?

What kind of image should I use for a logo or clipart?

How can I tell if my image is good?

Do you offer Imaging or Graphic Design Services?

How do you decide the 'recommended size' for my image, and the 'viewable distance'?

 

Placing An Order

What if I didn't receive my order confirmation?

May I make a correction to my order after it has been submitted?

What is your cancellation policy?

 

Shipment / Delivery

What is your turnaround time?

Is there any way to put a rush on my order?

How do I track my order?

My product contains a defect or is damaged, what can be done?

 

Billing and Account Information

May I use a credit card with someone else's name?

What types of payment do you accept?

What is your refund policy?

Do you offer any discounts?


 

 

Products                                                                                               Return to top

 

Do you offer any sizes and shapes other than those listed on the website?

All of the sign sizes and shapes that we offer are listed on the website. We are always adding new items to our product line so please let us know what you would like to see in the future by sending us an inquiry:

 

What size is the font on the sign?

The size of the text will depend on your font and size choices. The printed sign will be exactly proportional to your design proof. For example, if your sign is 6" high and your lettering occupies about 2/3 of the height, then your lettering is about 4" tall.

 

May I choose the type of material my design is printed on?

Currently, we offer signs in the following materials:  corrugated plastic (4mm), recyclable Poster  (6ply), magnetics (.030) and vinyl banners (13 oz).

 

Will the printed product look exactly like the design proof displayed on my monitor?

Due to different monitor calibrations, some printed colors may not always match the colors displayed on your computer monitor.  Our stock colors are listed with the equivalent PMS color match below them.

 

Does my sign order include any posts, frames or stakes for hanging or displaying purposes?

Posts, frames and stakes may be added to the shopping cart separately. All posts, frames and stakes are shipped separately.

What is your product guarantee?

We promise you the best service, highest quality, and lowest prices of any national franchised sign shop! We don't just claim our products are better, we back it up. If your custom signs aren't absolutely perfect, call us and we'll make it right. Our team of experts is standing by to make sure your experience is 100% hassle-free. That's something you won't find at a traditional sign franchise.

 

Placing An Order                                                                            Return to top

 

What if I didn't receive my order confirmation?

If you haven't received your order confirmation email, please check your junk email folder or spam filter.

 

May I make a correction to my order after it has been submitted?

We may be able to correct your order if you contact us at before we print it.

 

What is your cancellation policy?

For our cancelation policy, please see Refunds and Returns.

 

Customizing Your Sign                                                                     Return to top

 

What kind of image should I use for a photograph?

If you're using a photograph, please refer to File Upload page.

 

What kind of image should I use for a logo or clipart?

If you're using a logo or image, please refer to File Upload page. 

 

How can I tell if my image is good?

One way to see the quality of your image is to open it in an image viewer (if you don't have one of these, you can use the design tool). Zoom in on the image, or enlarge it a great deal, and see if the image is very grainy. This is a good indication of a poor quality image. In general, it is good practice to find the highest quality image you can.

 

Do you offer Imaging or Graphic Design Services?

Yes! Our Sign Design Services cover almost all of your sign printing needs. From sign and logo design to touch-ups and image cropping, we can help you get your signs and banners looking great.

Contact us at: 888-613-7446 for more information.

 

How do you decide the 'recommended size' for my image, and the 'viewable distance'?

These calculations are based on the resolution (dots per inch, or DPI) of the image you provide. Uploading a higher resolution image means a larger image will look better at a closer distance. More technically, our system first examines the DPI of the image you upload. Then, based on that DPI, some mathematical formulas and our own experience, it inserts the image into your sign at the maximum size that will likely give you a clean, high-quality image when viewed at a distance of several feet. The system must assume that the image you provide 'looks good' to start with, as the only factor used when calculating the recommended physical size is the actual resolution (DPI) of the image you provide.

 

Shipment / Delivery                                                                 Return to top

 

What is your turnaround time?

You can receive your order as soon as tomorrow, but any orders placed after 3 PM (MST) will count as an order for the next day. When you're checking out you can pick when to receive your order, but the delivery options will vary based on the quantity of your order and what you order.

 

Is there any way to put a rush on my order?

When you are placing your order you can decide to receive it in as soon as tomorrow.

 

How do I track my order?

You may check the status of your order by clicking on the link in your order confirmation email.

 

My product contains a defect or is damaged, what can be done?

If the product is damaged and / or contains manufacturing defects when you receive your order, please contact customer support via , or send an inquiry: page.

 

Billing and Account Information                                                   Return to top

 

May I use a credit card with someone else's name?

For security purposes, the billing address entered on the site must match the address on file for the credit or debit card used.

 

What types of payment do you accept?

We accept Visa, MasterCard, Discover and Amex.

 

What is your refund policy?

For our refund policy, please see Refunds and Returns.

 

Do you offer any discounts?

We do offer additional volume pricing for very large orders. Please submit a price request or contact a customer service representative to inquire about special discount rates.